What steps can I take to attempt to correct a 'Disc Authentication Error'?
The 'Disc read authorization' or 'disc read authentication' error is oftentimes caused by the existence of Drive Letter Access (DLA) software on your machince. DLA software includes DVD recording applications with the ability to drag and drop files directly to a drive letter, such as Sonic or Roxio. These applications are known to cause disc authentication problems. To fix this issue, try the troubleshooting steps below:
Click on the 'Start' menu on the Windows Taskbar.
Click on 'My Computer.'
Right-click on the DVD drive letter you are using to run your game.
Select 'Properties' from the list of options.
You should see a 'DLA' tab in the Properties panel, where you can disable the DLA software on your machine.
If disabling the DLA software from the Properties panel does not solve your issue, you can also try to update the drivers for your DLA software through the manufacturer's website.
If updating your drivers still causes you to get the 'disc read authentication' error, you might want to completely uninstall your DLA software using the 'Add or Remove Programs' tool in the Control Panel.
Update: Many of the reports we have received regarding this issue all list the 'MATSHITA DVD-RAM UJ-841S' as the existing DVD drive in affected systems. The Matshita drive is usually found in Toshiba laptops. We recommend checking the Toshiba and/or Matshita support websites in order to find a more targeted solution to this issue.
You might also want to consider updating your Toshiba drivers by visiting this site and selecting your machine's make and model.
List of conflicting softwareThe following applications contain conflicting DLA software. Many users have been able to clear this error by uninstalling these applications:
Paragon NTFS
Metakine DVD Remaster
Roxio Creator
Mac-specific TroubleshootingDisconnect any iPods, iPhones, iPads or External Drives
If you encounter the 'Disc Authentication' error on a Mac, try ejecting any external storage devices hooked up to your machine before restarting your system and launching the game. External storage devices include:
iPods
iPhones
External Hard Drives (either USB or Firewire)
Be sure not to disconnect these devices before ejecting them safely. Also, make sure you completely quit out of iTunes after you eject your iPod or iPhone. Press the Command/Apple key and the 'Q' key while in iTunes to quit the application completely. Pressing the red 'X' button does not quit the application.
Delete your Cookie.plist file
To delete your Cookie.plist file, follow the steps below:
Make sure you are logged in with a user that has admin privileges.
Double-click on your Mac Hard Drive icon, you should now see a Finder window.
Click on User.
Make sure you select a user with admin privileges.
Open Library.
Open Cookies.
Find the Cookies.plist icon and delete it. This will send the Cookies.plist file to the trash.
Empty the Trash.
Hold down the power button for 10 seconds.
Restart your Mac
Further Troubleshooting
CD Emulation software is also known to cause similar issues with disc authentication. Below is a list of software that is known as, or known to include, CD Emulation Software that could potentially prevent the game from playing properly:
Fantom CD Emulator
Alcohol 120%
Nero Image Drive
Phantom CD
Clone CD
Ark Virtual Drive
Veritas DLA
Daemon Tools
If you are unsure about how to turn off emulation settings, consult your emulation program help files. If you have emulation software not listed above that does not provide adequate information about how to turn off emulation to avoid software conflicts, then uninstall the software from your machine.
If this does not resolve the issue, please create an incident using the Email Us link on the left, and attach the following files:
A Dxdiag file (Submitting a DirectX Diagnostic File)
A 'devicefailure.log' file, which you can obtain using the following instructions:
Click My Documents
Click Electronic Arts
Click Sims 3
Right-Click on the 'devicefailure.log' file and select Copy
Right-Click on your desktop and select Paste
If Alcohol 120% is on the machine:Start Alcohol 120% and go to the Emulation Options.

Select Emulation from the options tree. Uncheck the Ignore Media Types box to turn off the media type emulation, exit Alcohol 120%, and restart the game application.

Select Extra Emulation from the options tree. Uncheck the BAD Sectors Emulation to turn off this type of emulation, exit Alcohol 120%, and restart the game.
If CloneCD is on the machine:Look on your task bar at the bottom right of your screen (next to the clock). Locate the CloneCD tray icon, which can be a picture of two CD-ROMs; or of a sheep's head . Right-click the icon and make sure Hide CD-R media is un-checked. Restart the game application.
If Daemon Tools is on the machine:
Select the icon at the bottom of the status bar of windows.
Find the Daemon Tools Icon
Right Click on the Daemon Tools icon in the Task Bar.
Select the Emulation tab.
Deselect SafeDisc.